Frequently Asked Questions

For Providers:

We understand the challenge and many of our customers had similar concerns as you. To address your concern, we suggest two different options for using our products.

1) You can adopt a crawl-walk-run approach to use our products: your staff can start using the product 15 min to 45 min a day, and then as you see the ROI, you can have your staff allocate more time without disrupting your current work process and resource.

2) For those who do not have any staff to oversee our products, we offer a turnkey solution: we have a monitoring center that can onboard your members to our platform, monitor their physiological readings, interact with your members, and alert any clinical events that need physicians' attention. For more information, please contact

Patients do not need to be on Medicare to use our products, but they may not be covered by the Remote Patient Monitoring procedure codes (CPT 99453, 454, 457, 458). To maximize the ROI of our platform, we recommend prioritizing Medicare patients first.m

As long as patients are under Medicare, patients do not need to pay for the devices or to get monitored. However, patients may be subject to copay if they do not have Medi-Gap insurance (supplemental plan), where more than 80% of Medicare patients have supplemental plans.

We provide various tools to keep your patients engaged and entertained. Some examples include Automated SMS reminders, Programmable Gift Card for Keeping Adherence, Emoji-enabled text messaging, etc. Our patients are very well engaged even after 5, 6 months after their enrollments.

For Patients:

Please send an email about your problems to

Please ask your physician’s office to send your secure patient portal link.

The devices are offered at no cost. You may be subject to co-pays for the services. Please discuss with your physician’s office.

  1. 1. Practice using the monitor with your provider to make sure you are taking your blood pressure correctly.
  2. 2. Your arm should be supported, with your upper arm at heart level and feet on the floor (back supported, legs uncrossed).
  3. 3. It is best to measure your blood pressure after you rest for at least 5 minutes.
  4. 4. DO NOT take your blood pressure when you are under stress, have had caffeine, or used a tobacco product in the last 30 minutes, or have recently exercised.
  5. 5. Take at least 2 readings 1 minute apart in the morning before taking medicines and in evening before eating supper. Try to measure and record BP daily for 5 days and then report your results to your provider.

All our devices (except for Kardia) have a cellular chip built-in, therefore, there is no need to connect to Wi-Fi or download any apps. Simply take the measurement (step on the scale for example) and the data will automatically be transferred to the portal. For the EKG, your physician’s office will assist with the setup.

  1. 1. Before you start testing, set out the Glucometer, the test strip, lancet, lancing device, an alcohol pad.
  2. 2. To prevent infection, wash your hands. It is okay to just use the alcohol swab if you are not by a sink. If you wash your hands thoroughly, usage of an alcohol swab is not required.
  3. 3. To make the blood flow easier, it sometimes helps to warm your hands first. Run your hands under warm water or rub them together briskly to warm them up. You need to be sure to dry them well as wet hands can dilute the blood sample, resulting in a lower number and wrong results.
  4. 4. Turn on the glucometer and when the machine is ready, place the blood on the strip.
  5. 5. Make sure your hands are dry and wipe the selected area with an alcohol prep pad. Wait until the alcohol evaporates.
  6. 6. Now, pierce your fingertips on the side of your finger, between the tip of your nail to the bottom of your fingernail. Avoid the pads as they can pinch more.
  7. 7. Place the drop of blood at the side of or on the strip.
  8. 8. A few moments will be taken by the glucometer to calculate the blood sugar reading. Follow your doctor’s order for whatever blood sugar reading you get.

  1. 1. To add the KariaMobile device for the patient, please go to the member details page of the patient. You can navigate to the member details page either by clicking the member on the home page, or by searching the member by name on the top search bar. There, please click the “device” sidebar menu.
  2. 2. On the main page, click the “Get a Referral Code” button.
  3. 3. Immediately after you click the button, you will see a new referral code on the page. The patient’s smart phone app (the Kardia app) will ask for a referral code. Please use this code to pair the device with Orma RPM Platform.
  4. 4. After following a standard sign-up process, the Kardia app will ask if the patient has a referral code. Please click “Yes”.
  5. 5. Use the referral code you generated for the patient from Orma RPM Platform. Now, the KardiaMobile is paired with Orma RPM Platform!

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