Privacy Policy

Orma Health, Inc. (“Orma Health”) owns and operates the Platform. We value Your privacy and we are committed to keeping your Personal Data confidential. We use your data solely in the context of providing you with a software platform that allows healthcare providers and patients to conduct virtual healthcare visits via audio and video as well as to allow healthcare providers to remotely monitor their patients’ healthcare data. Terms not defined in this Privacy Policy are defined in our Terms of Use.

This Privacy Policy applies to information that Orma Health collects from users of the Platform, including Personal Data. “Personal Data” includes any information that can be used on its own or in combination with other information to identify or contact one of our users and may include health data. In this Privacy Policy (the “Policy”), we provide you detailed information about our collection, use, maintenance, and disclosure of your Personal Data. The policy explains what kind of information we collect, when and how we might use that information, how we protect the information, and your rights regarding your Personal Data.

Please read the following carefully to understand our views and practices regarding your Personal Data and how we will treat it.

BY SUBMITTING PERSONAL DATA THROUGH THIS PLATFORM, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND AGREE TO THE TERMS OF THIS POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT LOG INTO OR ACCESS THE PLATFORM AND PLEASE DO NOT SUBMIT ANY PERSONAL DATA TO US.

PLEASE NOTE THAT WE OCCASIONALLY UPDATE THIS PRIVACY POLICY AND THAT IT IS YOUR RESPONSIBILITY TO STAY UP TO DATE WITH ANY AMENDED VERSIONS. IF WE MODIFY THE POLICY, WE WILL SEND A NOTIFICATION EMAIL TO THE EMAIL ADDRESS(ES) YOU PROVIDE. YOU MAY STORE THIS POLICY AND/OR ANY AMENDED VERSION(S) DIGITALLY, PRINT THE POLICY, OR SAVE IT. ANY CHANGES TO THIS PRIVACY POLICY WILL BE EFFECTIVE IMMEDIATELY UPON PROVIDING NOTICE, AND SHALL APPLY TO ALL INFORMATION WE MAINTAIN, USE, AND DISCLOSE. IF YOU CONTINUE TO USE THE PLATFORM FOLLOWING SUCH NOTICE, YOU ARE AGREEING TO THOSE CHANGES.

If have any questions or concerns after reading this Privacy Policy, please do not hesitate to contact us at privacy@ormahealth.com. We appreciate your feedback.

Orma Health may process this data in accordance with this Privacy Policy. If we are processing Personal Data on behalf of a third-party that is not Our agent or affiliate, the terms of this Privacy Policy do not apply—instead, the terms of that third-party’s privacy policy will apply. You can contact Us with any questions about our Privacy Policy at privacy@ormahealth.com.

Links to Other Sites. Our Platform may contain links to websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that you provide on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We are not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect your information, we recommend that you carefully review the privacy policies of all Third-party Services that you access.

We collect “Personal Data”, which includes any information that can be used on its own or with other information in combination to identify or contact one of our users. In some cases, this Personal Data may be or may include healthcare information or “Protected Health Information.” The types of Personal Data we collect are described below.

Demographic Data. We collect demographic information such as your name, email address, age, gender, phone number, postal address, and personal health information such as your diagnosed condition(s). Primarily, the collection of your Personal Data assists us in creating your User Account, which you can use to securely track, manage, and transmit your Personal Data to your healthcare provider.

Support Data. If you contact Orma Health for support or to lodge a complaint, we may collect technical or other information from you through log files and other technologies, some of which may qualify as Personal Data (e.g., IP address). Such information will be used for the purposes of troubleshooting, customer support, software updates, and improvement of the Platform and related services in accordance with this Privacy Policy. Calls with Orma Health may be recorded or monitored for training, quality assurance, customer service, and reference purposes.

Device, Telephone, and ISP Data. We use common information-gathering tools, such as log files, web beacons, and similar technologies to automatically collect information, which may contain Personal Data, from Your computer or mobile device as you navigate our Platform. The information we collect may include your Internet Protocol (IP) address (or proxy server), device and Platform identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. This information is used to analyze overall trends, to help us provide and improve our Platform and to guarantee their security and continued proper functioning.

Health Data (Patient Users Only). In addition to demographic information, we may collect information regarding your health conditions, medications, and communications between the patients and their healthcare providers. We collect this information to help healthcare provider(s) track and manage their patients’ health.

We process Your Personal Data for purposes based on legitimate business interests, meeting our contractual obligations to you, complying with our legal obligations, and/or your consent. We only use or disclose your Personal Data when it is legally mandated or where it is necessary to fulfill the purposes described herein. Where required by law, we will ask for your prior consent before doing so.

Specifically, we process Your Personal Data for the following legitimate business purposes:

• To fulfill our obligations to You under the Terms of Use or another applicable services agreement
• To communicate with You about and manage Your User Account
• To properly store and track Your data within our system
• To respond to lawful requests from public and government authorities, and to comply with applicable state/federal law, including cooperation with judicial proceedings or court orders
• To protect our rights, privacy, safety or property, and/or that of you or others by providing proper notices, pursuing available legal remedies, and acting to limit Our damages
• To handle technical support and other requests from You
• To enforce and ensure your compliance with our Terms of Use or the terms of any other applicable services agreement We have with You
• To manage and improve our operations and the Platform, including the development of additional functionality
• To manage payment processing
• To evaluate the quality of service You receive, identify usage trends, and thereby improve Your user experience
• To keep our Platform safe and secure for You and for Us
• To send You product, service and new feature information and/or information about changes to our terms, conditions, and policies (with your consent, if required by law)
• To allow us to pursue available remedies or limit the damages that we may sustain
• To provide access to a third-party user (with your consent), to enable that individual to monitor your progress and overall condition and to follow up with you, as they deem appropriate (e.g., you can give access to your caregiver, parent, child, or spouse)

Personal Data Orma Health collects through the Platform will be stored on secure cloud based servers through Amazon Web Services, even if you are accessing the Platform from outside the United States. Your country’s data protection laws may not apply and may be more stringent than those to which Orma Health is legally subject. Personal Data may be transmitted to third parties, which parties may store or maintain the data on their secure servers. These third parties are not permitted to transfer your Personal Data outside of the United States.

Yes, with third parties that help us power our Platform. Orma Health has a limited number of service providers and other third parties (“Business Partners”) that help us run various aspects of our business. These Business Partners are contractually bound to protect Your Personal Data and to use it only for the limited purpose(s) for which it is shared. Business Partners’ use of Personal Data may include, but is not limited to, the provision of services such as data hosting, information security, IT services, customer service, and billing management.

Yes, with third parties and the government when legal or enforcement issues arise. We may share your Personal Data, if reasonable and necessary, to (i) comply with legal processes or enforceable governmental requests, or as otherwise required by law; (ii) cooperate with third parties in investigating acts in violation of this Agreement; or (iii) bring legal action against someone who may be violating the Terms of Use or who may be causing intentional or unintentional injury or interference to the rights or property of Orma Health or any third-party, including other users.

Yes, with third parties that provide advisory services. We may share Your Personal Data with Our lawyers, auditors, accountants, or banks, when We have a legitimate business interest in doing so.

Yes, with third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Orma Health’s corporate entity, assets, or stock (including in connection with any bankruptcy or similar proceedings). If We share Your Personal Data with a third-party other than as provided above, You will be notified at the time of data collection or transfer, and You will have the option of not permitting the transfer.

We may, from time to time, rent or sell aggregated data and/or other information that does not contain any personal identifiers (i.e., the information has been anonymized by stripping out identifiers such as name, address, phone number, etc.). The purpose of this type of disclosure is to describe the Platform to current and prospective business partners and other third parties. The anonymized data may also be shared or published through academic journals or media platforms for lawful purposes. Once your data is anonymized, it is no longer Personal Data, and we are not restricted in our use of that data for any purpose.

We will retain your Personal Data for as long as you maintain a User Account and up to 7 years after the account is closed. The exact period of retention will depend on the type of Personal Data, our contractual obligation to you, and applicable law. We keep your Personal Data for as long as necessary to fulfill the purpose for which it was collected, unless otherwise required or necessary pursuant to a legitimate business purpose outlined herein. At the end of the applicable retention period, we will remove your Personal Data from our databases and will request that our Business Partners remove your Personal Data from their databases. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing of such data. We retain anonymized data indefinitely. Contact Us at privacy@ormahealth.com regarding the applicable data retention period for your Personal Data.

NOTE: Once we disclose your Personal Data to third parties, we may not be able to access that Personal Data any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. Written requests for deletion of Personal Data other than as described should be directed to privacy@ormahealth.com.

Orma Health is committed to protecting the security and confidentiality of your Personal Data. We use a combination of reasonable physical, technical, and administrative security controls to maintain the security and integrity of your Personal Data, to protect against any anticipated threats or hazards to the security or integrity of such information, and to protect against unauthorized access to or use of such information in our possession or control that could result in substantial harm or inconvenience to you. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, we cannot absolutely ensure the security of information you transmit to us. By using the Platform, you are assuming this risk.

Safeguards. The information collected by Orma Health and stored on secure servers is protected by a combination of technical, administrative, and physical security safeguards, such as authentication, encryption, backups, and access controls. If Orma Health learns of a security concern, we may attempt to notify you and provide information on protective steps, if available, through the e­mail address that you have provided to us or by an in­Platform notification. Depending on where you live, you may have a legal right to receive such notices in writing.

You are solely responsible for protecting information entered or generated via the Platform that is stored on your personal device (such as your cell phone or tablet) and/or removable device storage. Orma Health has no access to or control over your personal device’s security settings, and it is up to you to implement any device­level security features and protections you feel are appropriate (e.g., password protection, encryption, remote wipe capability, etc.). We recommend that you take any and all appropriate steps to secure any device that you use to access our Platform.

NOTWITHSTANDING ANY STEPS THAT WE TAKE, IT IS NOT POSSIBLE TO GUARANTEE THE SECURITY OR INTEGRITY OF DATA TRANSMITTED OVER THE INTERNET. THERE IS NO GUARANTEE THAT YOUR PERSONAL DATA WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. THEREFORE, WE DO NOT AND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY PERSONAL DATA YOU TRANSMIT TO US, AND YOU TRANSMIT SUCH PERSONAL DATA AT YOUR OWN RISK.

Please be advised that we will NEVER send you an email requesting confidential information such as account numbers, usernames, passwords, or social security numbers, and you should NEVER respond to any email requesting such information. If you receive such an email purportedly from Orma Health, DO NOT RESPOND to the email, DO NOT CLICK ON ANY LINKS AND/OR OPEN ANY ATTACHMENTS in the email, and notify Orma Health support at privacy@ormahealth.com immediately.

You are responsible for taking reasonable precautions to protect your user ID, password, and other User Account information from disclosure to third parties, and You are not permitted to circumvent the use of required encryption technologies. You should immediately notify Orma Health at privacy@ormahealth.com if you know of or suspect any unauthorized use or disclosure of your user ID, password, and/or other User Account information, or any other security concern.

You have certain rights relating to Your Personal Data, subject to local data protection laws. These rights may include the right to:

• access your Personal Data held by us
• erase/delete your Personal Data, to the extent permitted by applicable data protection laws
• receive communications related to the processing of your personal data that are concise, transparent, intelligible and easily accessible;
• restrict the processing of your Personal Data to the extent permitted by law (while we verify or investigate your concerns with this information, for example);
• object to the further processing of your Personal Data, including the right to object to marketing;
• request that your Personal Data be transferred to a third-party, if possible;
• receive your Personal Data in a structured, commonly used and machine-readable format
• lodge a complaint with a supervisory authority
• rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete
• not be subject to a decision based solely on automated processing, including profiling, which produces legal effects ("Automated Decision-Making"); and
• withdraw your consent at any time (to the extent we base the collection, processing and sharing of your Personal Data on your consent) without affecting the lawfulness of the processing based on such consent before its withdrawal.

You can exercise the rights listed above at any time by contacting us at privacy@ormahealth.com.

California Residents. California residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their Personal Data for direct marketing purposes during the preceding calendar year and the categories of Personal Data shared with those third parties. If you are a California resident and wish to obtain that information, please submit your request by sending us an email at Privacy@ormahealth.com with “California Privacy Rights” in the subject line.

You may change your email address and other contact information by contacting your healthcare provider or sending an email to privacy@ormahealth.com. If you need to make changes or corrections to other information, you may send an email to Privacy@ormahealth.com. Please note that in order to comply with certain requests to limit use of your Personal Data, we may need to terminate your account and your ability to access and use the Platforms, and you agree that we will not be liable to you for such termination or for any refunds of prepaid fees paid by you. You may deactivate your account by sending an email to privacy@ormahealth.com.

Although we will use reasonable efforts to do so, you understand that it may not be technologically possible to remove from our systems every record of your Personal Data. The need to back up our systems to protect information from inadvertent loss means a copy of your Personal Data may exist in a non­erasable form that will be difficult or impossible for us to locate or remove.

We will not market third-party services to you without your consent. We will only send emails to you regarding your Orma Health account and services unless we have your express consent to do otherwise. You can choose to filter these emails using your e­mail client settings, but we do not provide an option for you to opt out of these emails. You can opt out of non-essential emails by sending an email to privacy@ormahealth.com.

We do not knowingly collect Personal Data from individuals under the age of 18 and the Platform is not directed to individuals under the age of 13. We request that these individuals not provide Personal Data to Us. If we learn that Personal Data from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you are aware of a user under the age of 13 using the Platform, please contact us at privacy@ormahealth.com.

If you are a resident of California under the age of 18 and have registered for an account with us, you may ask us to remove content or information that you have posted to our websites.

If you have any questions about this Privacy Policy, please contact us by email at privacy@ormahealth.com or please write to:

Orma Health, Inc.
301 Mission Street #35F
San Francisco, CA 94105

Please note that email communications are not always secure; so please do not include sensitive information in your emails to us.